Customer Service Manager
Diane is proud to be part of such a dedicated Customer Service team as ISG continues to strive to meet the members' expectations. Diane joined the team in 2005 is happy to report that things have been quite exciting from a Customer Service standpoint. New technologies and website enhancements have greatly improved communications to our members, but notes that the CS team enjoys providing the personal service for ISG members. She encourages you to feel free to contact her with any questions or requests that may arise pertaining to ISG or the vendors.
Bob joined ISG as the Purchasing Analyst in July 2007, and has been loving the challenge ever since. His job responsibilities include a myriad of product-related functions, dealing with item integrity, pricing, product codes, and keeping the ISG item file in sync with the world. To refresh his brain and his soul, Bob plays trombone and percussion on weekends with several Chicago-based ensembles.
Marie was raised in an independent dry cleaning dealer family, and can relate to the work and strain of having your own business. Most of her working career was in managing hair styling salons in retail stores, such as JCPenney. She joined the ISG team 12 years ago, in October of 2006. Marie is ISG's Office Manager and is always more than willing to help out in any way she can around the office. Marie is the first smiling face you see when you step off the elevators outside of the ISG office, however she warns you to be sure to smile back or she won't let you in!!
Director, Member and Supplier Communication
Associate Purchasing Manager
Kelly Layden is our Technical Support Specialist ready to help you with your first in search needs, supplier pricing and catalogs. She will be making sure that all pricing is accurate and up to date and will be serving on the Catalog Committee. Outside of ISG, Kelly loves being involved in fitness activities, reading about nutrition and watching college sports. Her main interests are weight training and college football and she is a huge Ohio State fan.